Refund policy

Returns & Refunds

We want you to love every Kangina product. If there's a problem with your order, whether it arrived damaged, the wrong item was sent, something is missing, or you're not happy with the quality, please contact us within 30 days of delivery at info@kangina.us.

Include your order number, a short description of the issue, and photos if possible. We'll review your request and let you know the next step. Depending on the situation, that may be a replacement, a refund, or instructions for returning the item. Please don't send anything back until we've asked you to, as items returned without approval can't be accepted.

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank may need a few extra days to post it.

Cancellations
You can cancel your order for a full refund any time before it ships.

Wholesale orders
Wholesale and B2B orders are covered by the terms agreed at the time of purchase.

Questions? We're always happy to help at info@kangina.us.